Let’s find out the latest innovations born from the incredible meeting between technology and hospitality world.
When guests decide to travel, they expect to be able to make their reservation via internet, to be able to check-in and check-out by mobile and, above all, to dispose of a good WiFi connection. They want a personalized experience, with their own name appearing on the welcome desk and the list of preferences or past purchases already stored in the hotel’s app.
A refreshed wireless technology
With the use of NFC technology (Near Field Communication) hotels can customize and enhance their guests’ experience in several ways. The advertising spaces can be studied taking into account the sex and the age, but also the type of travel and the company. In this way you will be able to propose the right thing to the right person: a local theme park or the hotel’s mini club to a family, or a romantic easily reachable destination to a young couple. This same technology can be used for contactless, instant and secure payments, and it is ideal for stand-alone check-ins or digital keys to be activated with your smartphone.
Sensors can also detect body heat and show cleaners whether a room is occupied or not. In this way there will no longer be guests complaining because they have been disturbed: in fact, the infrared sensors will allow the staff to know if a room can be rearranged immediately or later.
Qr Code Technology
With these simple codes interpretable by any smartphone you can share plenty of information: from the menu of the day to the events in town, from a list of useful numbers to the social pages of the hotel.
Some hotels have already begun to offer their guests exciting futuristic experiences using robots to have room service or to carry bags. These are robots with a human or animal appearance that can speak multiple languages, interpret body language and establish a visual contact with the interlocutor. It sounds like science fiction but it’s reality already!